1. Who we are
Intelixa Limited trading as Intelixa is the controller for personal information collected through this website, enquiries and direct business contact. Intelixa Limited is registered in England and Wales, company number 17180972.
For any privacy or data protection question, please contact privacy@intelixa.co.uk.
2. What this notice covers
This privacy notice covers the information Intelixa collects when you visit the Intelixa website, send an enquiry, contact us by email or phone, or engage with Intelixa as a prospective or existing business contact or client. It does not cover separate Intelixa product applications, which may have their own privacy notices where relevant.
3. Personal information we may collect
Depending on how you interact with Intelixa, we may collect:
- Your name and business name.
- Your email address and phone number.
- Details of your enquiry, including the message you send and any context you choose to share about your business or project.
- Records of communication between you and Intelixa, including emails, calls and meeting notes.
- Limited technical information about your device and visit, such as IP address, browser type and pages viewed, where this is collected by the website or supporting services.
- Cookie or similar measurement data where applicable.
4. How we collect information
We collect personal information when you fill in a form on the website, send an email, call or meet with us, share information directly during a project or enquiry, or interact with the website itself through analytics or similar measurement technologies where used.
5. Why we use personal information
Intelixa uses personal information to:
- Respond to your enquiry and follow up where appropriate.
- Provide and manage Intelixa services where you become a client.
- Maintain accurate records of business contacts and conversations.
- Improve the website, services and how we explain Intelixa to prospective clients.
- Meet legal, accounting, tax or regulatory obligations.
- Protect Intelixa, its clients and its systems from misuse, fraud or security risks.
6. Lawful bases
Intelixa relies on the following lawful bases under the UK General Data Protection Regulation, depending on the situation:
- Performance of a contract or steps taken at your request before entering into a contract, where we are responding to enquiries, scoping work, or delivering services.
- Legitimate interests, where we are running and improving Intelixa as a business in a way that is balanced against your rights and reasonable expectations.
- Legal obligation, where we must keep certain records or share information to comply with the law.
- Consent, where consent is the appropriate basis, for example for certain optional cookies or non-essential communications. You can withdraw consent at any time.
7. Sharing personal information
We do not sell personal information. We may share information with trusted service providers who support how Intelixa operates, such as website hosting, email, Customer Relationship Management (CRM), forms and analytics providers, professional advisers including legal and accounting providers, and authorities or regulators where we are required to do so.
We expect any provider to handle personal information appropriately and only for the purposes for which it was shared.
8. International transfers
Some of our service providers may process personal information outside the United Kingdom. Where this is the case, Intelixa expects appropriate safeguards to be in place, such as standard contractual clauses or equivalent protections recognised under UK data protection law.
9. Retention
We keep personal information only for as long as we reasonably need it. The actual period depends on why the information was collected. For example, enquiry records, client records, accounting records and dispute or operational records may be retained for different periods. Where we no longer need information, we will delete it or anonymise it.
10. Cookies and analytics
The Intelixa website may use a small number of cookies or similar technologies. Some are strictly necessary for the website to function. Others may be used to understand how the website is used, in an aggregated and limited way. If a separate cookie notice is needed, it will be made available on the website.
11. Your rights
Under UK data protection law you have rights over your personal information, including the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information, including direct marketing.
- Ask for your information to be transferred to another organisation in certain circumstances.
- Withdraw consent where consent is the lawful basis for a particular use.
12. Complaints
If you have any concern about how Intelixa has handled your personal information, please contact privacy@intelixa.co.uk first so that we can look at the issue. You also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection.
13. Updates to this notice
We may update this privacy notice from time to time, for example to reflect changes in how the website works, the services Intelixa offers, the providers we work with, or the law. The most recent version is the version published on this page.